All A5 DashMaster will be tested by factory
before shipment and certified by Innosilicon. The post-sales service
policy is as follows. After payment, your order will be processed
180 days parts warranty for any miners
directly purchased from Innosilicon (counting upon miner arrival). If
any problem, step-by-step instructions will be offered to troubleshoot
the miners and find out any faulty parts, and we will be able to send the
replacement for repair according to the video proof.
The price of miners may be adjusted at any time without prior notice or price compensation to customers.
The warranty expires in the following cases:
- Miner is demolished, privately altered or component replacement by customers;
- Lightning, voltage surges, poor quality power supply causing damage;
- Circuit boards and components damaged by water, exposed to moisture or corroded;
- The circuit board or the chip is completely burned;
- Excessive Over-clocking in a overheating environment.
- If above case happens, services of your
miner maintenance will be charged. For the specific procedures, please
refer to the after-sales process.